Marketing to the end of the row.

I grew up next to a large apple orchard. I never bothered to count all of the trees, suffice it to say there were a lot and—like all living things—they needed water.

To accomplish this my dad would hook the plow up to the tractor and systematically carve straight and deep furrows down each row next to the trees. 

Then came my favorite part. 

Every couple of weeks we’d get to drop in the headgate which would create a dam in the creek and divert the mountain stream around our property in a series of smaller channels or ditches. When the water got to the orchard it would spill through openings in the embankment and spread down the hundreds of smaller furrows that dad had plowed. However, there were always the furrows that I had tromped down while playing in the orchard which prevented the water from getting to the end of the row. I didn’t know this was a problem until my dad taught me a core principle—to succeed in my job I needed to eliminate obstructions in order for the water to flow down a clear path to the trees. It was simple. No water, no trees. No trees, no apples.

As a kid learning how to irrigate an orchard required a shovel to dig out the dirt I’d kicked into the furrow. As a marketer learning how to attract customers requires the right message and the right channels for that message to reach the right audience.

THINK: Do you need to clean out any marketing furrows? Can you simplify the path to communicate with your prospect? Are there any rocks or weeds you need to clear away?

THOUGHT: “We have neglected the truth that a good farmer is a craftsman of the highest order, a kind of artist.” – Wendell Berry

Why did she buy the shower cleaner? The reason may surprise you.

Recently, when conducting research on why people purchased a specific brand of shower cleaner I was shocked at one of the responses from a member of the focus group.

Did she buy it because of the brand name? Did she buy it because the label said “Heavy Duty”? Did she buy it because a friend recommended it?

No, no and no.

She bought it because of something a marketer probably didn’t think of—she wanted a product to use while she’s standing in the shower taking a shower. When I pressed on this question she said, “I’m a busy mom, and my time is precious. If those scrubbing bubbles will clean the shower while I’m washing my hair, I’ll do it.”

I recently read a book by Harvard Business Professor, Clayton Christensen, entitled,  Competing Against Luck, The Story of Innovation and Customer Choice. (Buy it and devour it because it will forever change the way to think about marketing.) FranklinCovey has taken it one step further and created a workshop based on Clayton Christensen’s theories called, Find Out Why. One of the core  premises of the book is that your product development team may be creating products that don’t match the need of the consumer. As a result, your marketing team is promoting the product incorrectly. To find the real reason people like and use your product, you need to interview them and dive deep into why they chose your product over another solution.

The woman from the focus group could’ve used any number of solutions to solve her circumstance of, “I’m a busy mom and need to clean my shower,” including hiring a cleaning service. But her financial situation may not allow her the luxury to do that. Instead, she improvised on something that met her need.

With this information in hand, should someone create a shower cleaner that is designed for this specific purpose? Perhaps create a non-toxic version of the product and market it as such? (I have to admit that I was concerned about the toxicity of the product when I heard her talking.) Regardless, there’s a market for this solution. Don’t believe me? Check these out these posts:

Exhibit A: “Cleaning the shower while taking a shower.” 

Exhibit B: “Cleaning the shower while in it and naked.”

Exhibit C: “What is the easiest way to clean a shower?”

Think: What problem do your clients have and what “work-around” have they discovered? How can you build and market a solution to meet these needs?

Thought: “Every once in a while, a new technology, an old problem, and a big idea turn into an innovation.”—Dean Kamen

 

A Friendly Wager

Someone has been trying to get a sales call with me for a while and, due to time constraints, I haven’t had time to reply. (I also get a truckload of emails from people trying to make a living and so I’m very selective…like most people.)

But today was different. This person sent me a thoughtful email. It was obviously not spam because he’d read at least one post on this blog, and he did some basic research on where I went to school. His message was as follows:

Hi Matt – After reading the “Cool Marketing Idea (Weekly Winner)” story on your blog I felt inspired to get creative in my reach out. I’m sure you’ve seen your fair share of classic “cold” emails, but I was hoping to mix it up and have a little fun with it. I saw that you went to Utah for both undergrad and grad school and I wanted to make a friendly wager with you on the Utah vs. Stanford game this weekend.
 
If the Cardinals win, will you entertain an informal chat to learn a little about what we do, and how we help similar retailers increase repeat purchases and customer lifetime value? And if the Utes pull off a win, we well send you some Utah shirts for the whole family.
 
I hope this is something you’re willing to entertain. Please let me know if we have a wager.
 
Looking forward to the game!
Attention grabbing? [CHECK]
Thought provoking? [CHECK]
Personalized? [CHECK]
By putting in a little more effort into his email, he got me to respond. Nice job!
So, I took him up on the wager. After all, Stanford is 2-2, Utah is 4-0 and ranked in the top 20.
I’ll let you know who wins the bet. Go Utes!
_________
10/8 UPDATE: Last night the Utes lost 23-20. I guess I’ll be sitting through a sales call now.