Marketing to the end of the row.

I grew up next to a large apple orchard. I never bothered to count all of the trees, suffice it to say there were a lot and—like all living things—they needed water.

To accomplish this my dad would hook the plow up to the tractor and systematically carve straight and deep furrows down each row next to the trees. 

Then came my favorite part. 

Every couple of weeks we’d get to drop in the headgate which would create a dam in the creek and divert the mountain stream around our property in a series of smaller channels or ditches. When the water got to the orchard it would spill through openings in the embankment and spread down the hundreds of smaller furrows that dad had plowed. However, there were always the furrows that I had tromped down while playing in the orchard which prevented the water from getting to the end of the row. I didn’t know this was a problem until my dad taught me a core principle—to succeed in my job I needed to eliminate obstructions in order for the water to flow down a clear path to the trees. It was simple. No water, no trees. No trees, no apples.

As a kid learning how to irrigate an orchard required a shovel to dig out the dirt I’d kicked into the furrow. As a marketer learning how to attract customers requires the right message and the right channels for that message to reach the right audience.

THINK: Do you need to clean out any marketing furrows? Can you simplify the path to communicate with your prospect? Are there any rocks or weeds you need to clear away?

THOUGHT: “We have neglected the truth that a good farmer is a craftsman of the highest order, a kind of artist.” – Wendell Berry

Yet.

Your clients are waiting for you. They just don’t know it. They haven’t heard the reasons why. They haven’t been told the stories of your product or service. Their friends haven’t referred them to you. They don’t know that they need what you have to solve a problem they don’t realize they have.

What will you do to open their eyes to the real possibility that there is something better than the status quo? Something that will take them further than the “tried and true” of current vendors, solutions, and DIY home remedies.

What will it take to break their minds and turn their heads so they see you—finally. And understand the power of a different choice.

Switching costs are real and this requires change and change is hard. But the market we’re talking about doesn’t even know about the costs of change you want to impose on them because they don’t know who you are.  And they don’t think they have a problem because there’s no pain. And people buy mostly on pain, not the future promise of gain. Once they understand they have a problem and see the effects of the problem on their mission or their goals or their strategy or something even closer to them—their wallet—then their senses begin to kick in. They start to see the problem and eventually it will become so vivid that they can’t unsee it. 

One day my daughter introduced me to an interesting experiment. She said the next time you’re driving look at the other cars and you’re guaranteed to see a green Kia Soul. Then, every day from that time forward you will see a green Kia Soul. Try it. It’s true. The Green Kia Soul phenomenon is at the core of moving people toward your solution. They just haven’t been told to look for it. Yet.

A Friendly Wager

Someone has been trying to get a sales call with me for a while and, due to time constraints, I haven’t had time to reply. (I also get a truckload of emails from people trying to make a living and so I’m very selective…like most people.)

But today was different. This person sent me a thoughtful email. It was obviously not spam because he’d read at least one post on this blog, and he did some basic research on where I went to school. His message was as follows:

Hi Matt – After reading the “Cool Marketing Idea (Weekly Winner)” story on your blog I felt inspired to get creative in my reach out. I’m sure you’ve seen your fair share of classic “cold” emails, but I was hoping to mix it up and have a little fun with it. I saw that you went to Utah for both undergrad and grad school and I wanted to make a friendly wager with you on the Utah vs. Stanford game this weekend.
 
If the Cardinals win, will you entertain an informal chat to learn a little about what we do, and how we help similar retailers increase repeat purchases and customer lifetime value? And if the Utes pull off a win, we well send you some Utah shirts for the whole family.
 
I hope this is something you’re willing to entertain. Please let me know if we have a wager.
 
Looking forward to the game!
Attention grabbing? [CHECK]
Thought provoking? [CHECK]
Personalized? [CHECK]
By putting in a little more effort into his email, he got me to respond. Nice job!
So, I took him up on the wager. After all, Stanford is 2-2, Utah is 4-0 and ranked in the top 20.
I’ll let you know who wins the bet. Go Utes!
_________
10/8 UPDATE: Last night the Utes lost 23-20. I guess I’ll be sitting through a sales call now.

Scoreboarding Your Lead Generation Efforts

Generating leads is just one role of the modern marketer. They also need to show what they’ve been able to generate to show their continual value to the organization. One way I’m going to do this personally is through a regularly published scoreboard (probably weekly) to all of my sales people and my executives.

Pinterest is a great resource to find inspiration for many things, but did you know you can find some great scoreboards that other designers have created? Here is my board with a bunch that I like on Pinterest.

What is the definition of a qualified lead?

Qualified leads mean different things to different organizations. If you do a lot of live events is someone qualified if they register, if they attend, or if they raise their hand for more information after the event? Or something else?

What about people who attend a webcast? Do you qualify them simply by their attendance or a combination of attendance, request for more information, company size, geography, title, and industry?

What about inbound phone calls? Do you account for the type of request or just immediately qualify everyone and pass them along?

Let’s make one thing clear, you do not want to deliver unqualified leads your sales team because you want to make sure they are following up on all of your hard lead generation work. If you deliver undesirables to them, they’re going to lose trust in the lead flow and then, when a good lead comes in, it will be ignored.

I recently found a great article on this topic, “What is a Marketing-Qualified Lead?” It’s worth bookmarking to review from time to time to make sure your lead gen is organized properly.

Some of the highlights:

  • Define the profile of the lead you want (name, title, organization, etc.)
  • Organize your channels (inbound, events, etc.)
  • Identify the actions the person needs to take to be qualified
  • Make sure your sales team agrees with the definition of a Sales Qualified Lead and a Sales Qualified Opportunity
  • Keep the lead qualification process simple