Regardless of your role, shine.

Running from a meeting in Stockholm, trying to get to the train station, the big storm hits. Buckets of water are falling. I hail a cab. Throw my suitcase in the trunk and jump in.

The driver asks, “Where are you going?”

“The train station,” I reply.

“Then get out of my cab.”

He was serious.

Confused, I clambered out into the grey weather and hailed another cab.

“Where are you going?”

“The train station.”

“Sorry. I can’t take you there.”

Was it my American accent? My suit? The fact that I was soaked head to toe? I hailed another and jumped in. Only to be denied again!

I was very puzzled. Rejected, I started walking the two miles to the train station when another cab pulled up.

“Need a ride?” yelled the driver.

I bent into his window and said I couldn’t accept a ride because I was just going to the train station. “Get in,” he replied.

So I did, and he drove. As we approached the train station I asked him why the other cabs wouldn’t take me.

He said, “Those other men are fools. They are just looking for the big money, the big jobs. I’m a cab driver and my job is to drive people. I don’t care where people are going.”

I’m a cab driver. I’m a salesman. I’m a mom. I’m a dentist. I’m a florist. I’m a tailor. I’m a student. I’m a friend. I’m a daughter. I’m a leader. No matter your role, do it with excellence regardless the payout, big or small. Just shine regardless of your circumstance.

Oh, and the driver that saved me from drowning? I’m sure he’s still telling stories about the size of the tip he got that day.

THINK: What can you do today, right now, that will show others you care about your role?

THOUGHT: “What-E’er Thou Art, Act Well Thy Part.” – Shakespeare

 

Image copyright Brisbane City Council. Used with permission. https://trove.nla.gov.au/version/250398580

Employees as marketing

I was at a sandwich shop the other day and the line was out the door. One man at the front of the line was ordering lunch for his whole office off of a piece of paper and everyone behind him was getting frustrated.

When it was my turn to order, I was hot under the collar.

The woman behind the counter was in her early 70s and she asked what I’d like on my sandwich.

“Tomatoes,” I replied.

“Yes!” she exclaimed.

“And Lettuce,” I said

“Yes!” she said again with gusto.

“And pickles.”

“Yes! This is going to taste great!” she concluded.

I looked at her and said, “You love your job, don’t you.”

“Oh yes! I love my job so, so much.”

I told her that she made my day. She replied by saying, “Sir, you made MY day! And you’re handsome.”

Will I go back there? You bet! On employee did more for the marketing of that store, than all of the advertising they could ever buy.