I was at a sandwich shop the other day and the line was out the door. One man at the front of the line was ordering lunch for his whole office off of a piece of paper and everyone behind him was getting frustrated.
When it was my turn to order, I was hot under the collar.
The woman behind the counter was in her early 70s and she asked what I’d like on my sandwich.
“Tomatoes,” I replied.
“Yes!” she exclaimed.
“And Lettuce,” I said
“Yes!” she said again with gusto.
“And pickles.”
“Yes! This is going to taste great!” she concluded.
I looked at her and said, “You love your job, don’t you.”
“Oh yes! I love my job so, so much.”
I told her that she made my day. She replied by saying, “Sir, you made MY day! And you’re handsome.”
Will I go back there? You bet! On employee did more for the marketing of that store, than all of the advertising they could ever buy.